Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Video August 18, 2020 Video - Protiviti's 2020 Internal Audit Capabilities and Needs Survey In recent years, mammoth waves of disruption have both buffeted and ignited organisations in their drive to change and stay relevant. Not surprisingly, internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. Watch our video to learn more Whitepaper March 16, 2022 Top Risks for 2021 and 2030 - Financial Services Industry Perspectives Pandemic-related policies and regulation, interest rate environment are top concerns in financial services industry The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarisation. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies. Rapid… Whitepaper December 2, 2021 Buy Now, Pay Later...and Gear Up for More Regulation First there were layaways. Conjured during the Great Depression when people were struggling to make ends meet, layaways allowed people to buy big-ticket items and pay in installments before walking away with their product. Layaways were especially popular around the holidays when many people reserved all their gifts in advance and started saving for them through a layaway programme. Then came the… Whitepaper May 30, 2017 Votre organisation est-elle prête pour la digitalisation de ses processus? Pour de nombreux économistes, dont notamment Jeremy Rifkin, l'automatisation des processus par des robots, encore appelée RPA - Robotic Process Automation, est une nouvelle révolution industrielle. Si cette promesse disruptive de modifier durablement notre relation au travail en confiant les tâches répétitives et à faible valeur ajoutée à des systèmes informatiques est alléchante, sa mise en… Podcast August 17, 2023 Risky Women Podcast | Talent Management and the Nature of Work Tonya Hummers, Managing Director at Protiviti, speaks with Sarah Olthoff, Senior Vice President and Chief Business Risk Officer at Discover Financial Services.Watch the podcast as Tonya and Sarah discuss resiliency and adaptability as key traits for succeeding in the face of challenges, the evolving nature of work environments and shifts towards hybrid models to support flexible schedules in the… Whitepaper August 31, 2023 Technical Debt and Innovation Trends in Manufacturing and Distribution By Sharon Lindstrom - Global Leader, Manufacturing and Distribution Industry Practice, ProtivitiBy the numbers: Overall, organisations today spend an average of 30% of their IT budgets on and invest a fifth of their IT human resources in technical debt management.This research, based on a global survey of more than 1,000 CIOs, CTOs and other technology leaders, underscores the burden created by… Newsletter December 12, 2021 Setting the 2022 Audit Committee Agenda In prior years, there have been unique enterprise, process and technology risk issues and financial reporting issues for audit committees to consider in addition to the normal ongoing activities articulated within the committee’s charter. These exciting, unprecedented times continue to evolve the committee’s agenda. We discuss the agenda items for 2022 in this issue of The Bulletin and also offer… Client Story April 1, 2021 Global Medical Device Company Assembles the Right Team and Microsoft Azure and IoT Solutions to Revolutionise Patient Care At a time when the healthcare industry is rapidly changing and evolving to address the unprecedented challenges brought by the COVID-19 pandemic, enhancing patient care, reducing the length of hospital stays, improving productivity and creating safer environments has never been more critical. Rapid digital advancements fueling IoT medical device connectivity are now revolutionising treatment and… Whitepaper March 4, 2022 Private Equity-Owned Companies Perspectives on Top Risks for 2021 and 2031 Private equity-owned companies weigh impact of pandemic risks, economic conditions, labor issues and more on growth plans When it comes to issues with that are threatening growth plans in 2022 and beyond, government policies designed to curb COVID-19, operational resilience, succession challenges, labor costs and inflation are identified as the top risk issues that companies owned by private… Load More
