Cloud Managed Services Cloud management expertise for maximum cloud value Are you maximising innovation, value and potential of the cloud? Our cloud managed services provide cloud production operations with off-site services and local support for routine tasks while driving continuous service improvements related to managing client systems and infrastructure. We define service levels that are appropriate to support your business objectives while balancing costs. With our cloud managed services, you’ll have a harmonised, transparent, secure, and optimised service with full accountability. We leverage common processes and procedures that integrate well with Protiviti’s end-to-end managed services capabilities including security, IoT, and other emerging technologies. Our approach provides predictability and quality across multiple areas of managed technology. We can customise the managed services to your current needs and processes. Our approach provides predictability and quality across multiple areas of managed technology Enhance your Cloud production operations Pro Briefcase Operations Assessment Analysis is key to gaining insight and efficiency. We review your environment to document key components and current state against leading security, governance, performance, change management, and optimisation practices. Pro Building office Transition and Build With the assessment results in hand, we’ll define the processes, roles, escalation paths, and accelerators that will enable service delivery. We define SLAs and identify process dependencies and inputs. Pro Document Files Operationalise / Run We onboard team members, grant access, and refresh documented SOPs and job aids for your custom environment. We activate our baseline metrics and service measurement processes. Active managed service operations monitor and deliver all services. Pro Document Stack Continuous Improvement We identify emerging technologies (e.g., AI/ML and automation) and ITSM practices to further accelerate service delivery. Through regular reviews of processes and systems, we explore opportunities to improve the value of our services and optimise your cloud environment. Our approach Relieve burdens on operational resources and optimise cloud spend Protiviti’s cloud managed services are flexible enough to tailor a blended delivery model of fully managed services and Subject Matter Experts as needed. Our services can relieve burdens on limited operational resources while optimising cloud spend. We’re accountable for driving strategic collaboration with you to deliver high-quality operations, performance, and efficiency in achieving your business goals. Relieve burdens on operational resources and optimise cloud spend Architecting Your Cloud Infrastructure for Failure (and Resilience) Companies aggressively moved to the public cloud in 2020, driven in part by the pandemic and the shift to a remote workforce. That pace is expected to accelerate in 2021, as more and more companies move applications and data to the cloud to achieve the benefits that have been touted for years, including cost savings, flexibility and on-demand scalability. Learn More Webcast: Finding Cloud Cost Savings in Challenging Times While no one knows how long the pandemic will last, we do know that all organisations will experience some economic impact. Quarantines and the shutdown of many companies and local businesses during this crisis have put a large financial strain on almost every organisation in every industry. Listen Now